Payments and returns
Payments
Payments on www.kami-paper.com are secure.
Accepted payment methods
We currently accept:
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credit/debit card
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PayPal
The available payment methods are indicated during checkout.
Payment security
Transactions are processed via secure payment providers that comply with online commerce standards.
Bank details are never stored or accessible by K A M I.
Order validation
Payment is due at the time of ordering.
The order is confirmed after payment validation and the sending of a confirmation email.
Returns and refunds
If an item does not suit you, you may make a return under the following conditions.
Return period
In accordance with European legislation, you have a period of 14 days after receiving your order to request a return.
Return conditions
Returned items must be:
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new
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unused
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in their original packaging
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in the same condition as when received.
Any product returned incomplete, used, or damaged cannot be refunded.
Return procedure
Before any return, please contact:
by indicating your order number.
Return shipping costs
Return shipping costs are at the customer's expense, except in the case of a defective product or an error on our part.
Refund
Once the returned product is received and inspected, the refund will be issued via the payment method used for the order.
Defective product or order error
If you receive a product that is:
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damaged
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defective
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or incorrect
please contact us promptly so that we can offer you an appropriate solution (replacement or refund).