Payments and returns
Payments
Payments on www.kami-paper.com are secure.
Accepted payment methods
We currently accept:
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credit card
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PayPal
Available payment methods are indicated at checkout.
Payment security
Transactions are processed via secure payment providers compliant with online commerce standards.
Banking information is never stored or accessible by K A M I.
Order validation
Payment is due at the time of order.
The order is confirmed after payment validation and sending of a confirmation email.
Returns and refunds
If an item does not suit you, you can return it under the following conditions.
Return period
In accordance with European legislation, you have 14 days after receiving your order to request a return.
Return conditions
Returned items must be:
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new
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unused
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in their original packaging
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in the same condition as when received.
Any product returned incomplete, used, or damaged cannot be refunded.
Return procedure
Before any return, please contact:
indicating your order number.
Return costs
Return costs are the responsibility of the customer, except in case of a defective product or an error on our part.
Refund
Once the returned product is received and inspected, the refund will be issued via the payment method used for the order.
Defective product or order error
If you receive a product that is:
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damaged
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defective
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or incorrect
please contact us as soon as possible so we can offer you a suitable solution (replacement or refund).