Deliveries
Delivery Policy
At K A M I, each order is carefully prepared to ensure a simple and pleasant shopping experience.
Delivery Zones
We currently deliver to:
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Luxembourg
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France
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European Union
If your country is not listed among the available destinations during checkout, you can contact us at the following address:
Order Preparation
Orders are generally prepared within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Carriers
For deliveries to Luxembourg, shipments may be made via Post Luxembourg.
For other destinations, the carrier is selected based on the delivery country.
Delivery Times
Delivery times vary depending on the destination.
As an indication:
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Luxembourg: 1 to 3 business days
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France: 2 to 5 business days
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European Union: 3 to 7 business days
These times are indicative and may vary depending on the carriers.
Shipping Costs
Shipping costs are calculated automatically during checkout, based on the destination and the weight of the order.
Delivery may be offered free of charge from a certain purchase amount indicated on the website.
Lost or Damaged Parcel
If your parcel arrives damaged, we recommend that you:
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report the problem to the carrier upon delivery
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contact K A M I as soon as possible at the following address:
In case a parcel is declared lost by the carrier, an investigation may be opened. If the loss is confirmed, a refund or a new shipment may be offered.
Delivery Address
The customer is responsible for the accuracy of the delivery information provided during the order.
In case of an error in the delivery address, K A M I cannot be held responsible for delays or inability to deliver.